Effective Date: 30/05/2025

At House DGP, we strive to ensure customer satisfaction with every digital product and service we deliver. Due to the nature of digital products, certain restrictions apply regarding returns and refunds.

1. Digital Product Policy

All our products are digital and delivered electronically, which makes them non-returnable and non-exchangeable once the product has been accessed, downloaded, or activated.

2. No Refunds After Delivery

We do not offer refunds for:

• Activated accounts or licenses (e.g., Canva Pro, Adobe Cloud)

• Products already downloaded or used

• Customer mistakes (e.g., incorrect email entry, wrong product selection)

3. Exceptions to Refunds

We may consider a refund or replacement if:

• You did not receive the product within the promised delivery window (usually within 24 hours)

• The product was not functional or incorrectly delivered

• There was a confirmed technical error on our part

To request a refund, contact us within 48 hours of your purchase with your order number and a clear explanation.

4. Contacting Us for Support

If you’re experiencing an issue, we encourage you to reach out to our support team first. We’re here to help resolve any problems quickly and professionally.

📧 Email: [email protected]

5. Fraudulent Behavior

House DGP reserves the right to deny refund requests that are found to be abusive, fraudulent, or inconsistent with our terms and fair use policy.

6. Policy Changes

We may update this policy at any time. Changes will be reflected on this page with the updated effective date.